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Secondhand City Peterborough

Secondhand City Peterborough

3 7  Reviews

Domestic Appliances in Peterborough
45 Burghley Road , Peterborough, PE1 2QA
+44 (0) 1733 566155

Secondhand City Peterborough is a domestic appliance store in Peterborough. They are known for offering domestic appliances, fridges, fridge freezers, microwaves and washing machines. Secondhand City domestic appliance store reviews can be added using the form below.
Tags: freezers, Friendly guys, great service, Second hand appliances / poor service fridge freezers, Second hand city, secondhand city


Secondhand City Peterborough Reviews


Bought a cooker from them for £90. Delivered on time
but 2 top rings not working. Engineer never turned up.
Will have to go see them in the morning. Suffer from
PTSD so I hope I can remain calm. Don't even want my
Money back. Just a working cooker!   

Rating  1

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Went in 2 weeks back to buy a washing machine and the guys there were very friendly and went the extra mile for me at delivery fitting around my schedule as I work away from home, definitely would come here again.  
Tags: Friendly guys, great service

Rating  5

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Poor 3rd world service - Does not like refunding and engineer does not keep appointments
(not even sure he's an engineer) unit does not freeze and not worked from day 1.
Shelves are not original and are stiff and fridge isn't as cold as the service.
I'm £160 out of pocket and my calls fall on deaf ears and fed with promises, will be going to office of fair trading.
Very poor service........

Saturday, now 1 week since purchase and nothing, promises of a replacement yesterday and then again today at 13:00 but nothing, I even offered to collect it in my car but said it was on van for delivery, now without fridge / freezer with £40 worth of meat and no where to put it.
Does not do refunds and blatantly lies, I think stock is recycled or roadside collections  
Tags: Second hand appliances / poor service fridge freezers

Rating  1

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Had me worried, but ok in the end. - Thursday 2nd June: Ordered freezer, paid £99 (price was not negotiable). Arranged for next day delivery.

Friday 3rd June: Freezer delivered. Very smelly. Noticed a bad dent at the back which was not visible in the shop, indicating the freezer has suffered a severe blow at some point. Also noticed that the auto-defrost drainage pipe was severed, so would drip on the kitchen floor.

Saturday 4th June: Freezer switched on and left running on 'fast freeze' setting

Sunday 5th June: 'fast freeze' turned off, left it on the 'plus' setting

Monday 6th June: Despite running all weekend, freezer still not cold enough to freeze water. Telephoned Secondhand City in the morning and was told someone would come and look at it between 3 and 6pm that day. At 7:45pm I received a phone call apologising for not arriving, and was advised that someone would phone around 9:30am Tuesday to arrange another time to come and look at it.

Tuesday 7th June: No phone call, but at 12:30pm, someone turns up at the doorstep to look at the freezer. Agrees it is not working and offers to arrange for a replacement. Measures up first, and says he will phone when he gets back to the shop in about 1.5 hours to check what is in stock. Phone call does not materialise today.

Wednesday 8th June: Phone call at 10:30am to say a new freezer has been allocated. I asked if we could have a look at it before accepting it and was told it was not in the shop just the storeroom, so they will bring it round between 4pm and 6pm and we can have a look at it then. 6:30pm, new freezer is delivered - it is smaller than the one we ordered (5 shelves instead of 6), but we are told that as soon as a 6 shelf model becomes available, they will swap it over for us. Cover is missing from top shelf (snapped off). Cleaned freezer thoroughly with sodium bicarbonate and lemon juice to get rid of the smell, and left open and unplugged overnight.

Thursday 9th June: 8:30am, switched on new freezer. Very noisy.

Friday 24th June: The freezer has been working, although very noisily, and Secondhand City seem to have forgotten about their promise to replace it with a larger one. Phoned to ask if they would buy the freezer back from us for £70. They agreed but said they don't do collections on Friday so will phone Saturday am.

Saturday 25th June: They did indeed phone back and arranged to come and pick up the freezer on Monday after 6pm.

Monday 27th June: Nobody turned up.

Thursday 30th June: I phoned Secondhand City to chase it up - they said they have it down for Monday 4th July after 6pm.

Monday 4th July: Nobody turned up.

Tuesday 5th July: 10am, phoned Secondhand City - they sincerely apologised that it was forgotten and promised to come out tonight with a FULL refund (£99) in cash. They did not turn up.

Wednesday 6th July 2:15pm: Secondhand City phoned to say that the van was not in Peterborough until after 8pm last night. They will come tomorrow night (Thursday) around 6pm, and will make ours the first job.

Thursday 7th July 6:35pm: Freezer collected, refund given. Result!

So, basically, not very reliable when it comes to making arrangements for collection/delivery, but they are NOT rip-off merchants and will honour their commitments in the end.  
Tags: freezers

Rating  3

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GREAT SERVICE - having read a bad review on this shop. i felt it unjust not to write a review of my own. me and my family and friends alike have used this shop for a number of years. i can happily inform anyone wanting to shop there, that in my opinion the service is great and the people there feel more like friends than salesmen. whenever a problem came up it was fixed the next day (though it might be worth mentioning that i was using the machine wrong lol). still they came out and didnt charge me for my foolishness. cant get better than that  
Tags: secondhand city

Rating  5

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GREAT SERVICE - having read a bad review on this shop. i felt it unjust not to write a review of my own. me and my family and friends alike have used this shop for a number of years. i can happily inform anyone wanting to shop there, that in my opinion the service is great and the people there feel more like friends than salesmen. whenever a problem came up it was fixed the next day (though it might be worth mentioning that i was using the machine wrong lol). still they came out and didnt charge me for my foolishness. cant get better than that  

Rating  5

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Good Service - I bought a washing machine and tumble dryer from these peopl. The dryer did not work and was changed at once. Then the washing machine leaked and after a period of time i was given mymoney back  
Tags: Second hand city

Rating  1

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