J Birkett Lincoln

J Birkett Lincoln

1 2 Reviews


Building Merchants in Lincoln
25-26 The Strait, Lincoln, LN2 1JF
+44 (0) 1522 520767

J Birkett in Lincoln, Lincoln, is a building merchant. They offer building materials and building supplies. J Birkett building merchant has its address at 25-26 The Strait.




J Birkett Lincoln Reviews


I agree the service their is pants - I agree the service their is pants,for computer bits n bobs including repairs try springbok oppersite Kodak Express on guildhall st, it,s on a first floor so you have to look but the guy is very very helpful  

Rating  1

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My customer service experience - Today, on my way home from town, passing J. Birkett's shop I remembered that I'd meant to pick up a jack plug for the end of my daughter's laptop power cable as it is now on it's third repair as she treats her laptop like a Nintendo DS and keeps snapping the cable where it joins the plug. I had decided that the current plug was beyond re-soldering so thought that Birketts would be the ideal place to pick one up on passing.

On enquiry (Mr Birkett was sitting on a chair just in the entrance of his shop chatting to one of his Buddies - sorry if my sudden presence spoilt any jolities) as to if he stocked jack plugs to fit laptop power leads (apologising for not bringing the old one in, but as there are only so many sizes of jackplug I'd assumed that it wouldn't be too difficult picking the correct size from memory and to be honest I wouldn't have minded buying two or more if there was any doubt as a couple or three jackplugs are hardly going to break the bank) Mr Birkett was entirely dissmissive and outright arrogant saying that there were several sizes and refusing to show a selection for me to peruse.

Maybe he misunderstood me and assumed that I was asking for a complete power lead/transformer, but in all honesty I wasn't given the chance to elaborate. I'd even spotted adapters in the window for different sizes that I could have adapted to fit my cable had he not had the correct size but I was so put back by his awful attitude that I left without purchasing one.

I work for a company that prides itself on customer service and to be honest, if I'd reacted to a customer enquiry with such dissmissiveness and outright arrogance then I would now be facing a disciplinary at the very least.

I shall, in future, be looking elswhere for whatever electrical parts/tools I might require which is a shame as Mr Birkett's shop is so conveniently placed for me, but there's no way that i am going to put any trade towards someone who thinks it's ok to treat a customer in such an offhand manner.  

Rating  1

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