Scottish Apartment Edinburgh

1 1 Reviews

Holiday Flats in Edinburgh
6 Queen Street , Edinburgh, EH21JE
+44 (0) 131 240 0080
http://www.scottishapartment.com

ScottishApartment.com is the largest serviced apartment provider in Edinburgh. Opt for your very own serene space in the city for a better value solution than a stuffy hotel room. Relax in your own private lounge whilst choosing meal times according to your schedule. A memorable stay is guaranteed whether you are working, playing, relaxing, partying or sleeping in Edinburgh.

Scottish Apartment Edinburgh Reviews

Mark M.

1 reviews

Thinking of booking DONT - My complaint letter was never answered so I think Ill share it with you

COMPLAINT
Scottish Apartment.com Head Office 6 Queen St Edinburgh

After staying in one of their apartments November 12th and 13th I emailed a letter of complaint, followed up by post. Further phone calls and emails have been made, but they have failed to give me the courtesy of any response at all.
On their web site they claim to have ‘the widest range of apartments in Edinburgh.’ If the quality of the one we stayed in is in anyway typical they are an appalling advertisement for the quality of accommodation and service.

My letter of complaint was as follows:
Dear David

Order Ref SA1540834
Nov 12th to 14th
Castle Aparthotel, 493 Lawnmarket

Thank you for the bottle of ‘bubbly’ and the apology for the mistakes in our bookings. Had the new apartments you gave us been adequate and fair value, your apology would have been accepted with grace, despite the fact that the apartment was a taxi ride away rather than a short walk to the place originally booked.

When we arrived at the 50 Broughton Rd Apartments on Friday 12th November we found the stairs and upper hallways in darkness. This was positively dangerous, particularly as bikes were being left in the stairwell. We mentioned this to your house staff and (to be fair) they rectified the situation. There was nothing in the apartment to say whether the stair lights were on a timer or not. If so the timer needs changing for winter accommodation, as it was quite inadequate when we arrived at c 16.30

I do not know when you, or one of your staff with responsibility for quality control, last inspected the apartments. Apartment 15 (and apparently Apartment 5) is certainly of poor quality – and, we would argue, unlettable at its present standard. Some of the issues are cosmetic, but some more serious.

In the bathroom there was no plug in the bath, although we could borrow one from the kitchen sink. But as the towel rail (the only heating in the bathroom) did not work, a bath was not a particularly appealing prospect. Added to this was a problem with the drains – when the kitchen sink was emptied the grease and pieces bubbled up into the bath, so the bath had to be cleaned each time the kitchen sink was used.
The bathroom floor was dangerous –there are cracked/broken tiles in front of the sink. Sooner or later someone is going to be injured with a cut foot from this.
The hot tap on the bathroom sink is loose and stuck. To ensure it does not drip it needs more than hand tightening and then cannot be used!

Not that this mattered too much as there was no hot water anyway on Sunday morning! (So no showers.)

The heating/hot water system for the rest of the flat seemed idiosyncratic. The system seemed to come on at night but be turned off in the day, meaning the flat was stifling at night and unusable during the day. No instructions or information were in the flat about the system so we had no way of gauging whether the system was not working properly, or just inadequate or on the wrong timing.

The kitchen equipment was totally inadequate (even for a purported 3 star apartment) There was one mug and two cups (without saucers). When we phoned about this and the other problems, we were provided with extra mugs – although this was of limited use as we could not make a cup of proper coffee. We were told you do not provide a cafetiere or jug for making coffee in (‘you have a kettle and instant coffee’) I have been in apartments of all levels world wide and I don’t think there has been one in the last ten years that has not provided proper coffee making facilities!

The whole ‘kitchen’ pretty much defied the definition – no grill, no oven, no coffee or milk jugs. Effectively unless one was just doing a fry up there was no way someone could cook a meal ‘in’.

Spare duvets were dumped on the floor in the hall cupboard but are stained with what looked like bloodstains and holed with cigarette burns.

On Sunday morning an alarm went off in the building. Although it did not come to anything we realised that there were no fire/evacuation instructions in the apartment.

Two drawers in the bedside table were broken, there is a large lump of plaster off the wall by the bedroom window, oh and the lavatory seat fell off.

You told us this was a 3 star apartment. I fail to see how this apartment can warrant stars of any sort, or command the virtual price of a central hotel. Who rated them Three Star? Is this an official rating by VisitScotland? In addition, our companion, who was placed in Apartment 5, was so appalled by the apartment and how far it was from town, that she left on Saturday morning and returned to Glasgow.

Your offer of free accommodation next time we visited Edinburgh (made before we had seen the apartment) seemed a fair offer at the time for the mix-up in bookings. I am sure you understand that our experience this time, and our lack of confidence in the quality of your other apartments, would hardly encourage a return to your properties.

I do think that if you inspect this property yourself you will agree that you would not be prepared to stay in it.

We look forward to your response, and hope you will make fair recompense for our inconvenience, downright discomfort, and unanticipated expenditure on taxis, breakfast and other meals out.
Yours
Mark Morpurgo
15-12-10

Rating

Report this Review

Are you willing to write a short review of Scottish Apartment Edinburgh? Share your experiences by writing a Scottish Apartment Edinburgh review and help build a directory of recommended Holiday Flats in Edinburgh. Are you the business owner of Scottish Apartment Edinburgh, then claim it now. Business owners who claim a business can easily add new tags, photos and update their listing.

Also See

Scottish Apartment Edinburgh

Scottish Apartment Edinburgh Reviews

Mark M.