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R Toomes & Son Plumbers Wakefield

R Toomes & Son Plumbers Wakefield

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Plumbers in Wakefield
1 Parklands Crescent, Horbury , Wakefield, WF4 5BS
01924 281386
http://www.rtsplumbing.co.uk

R Toomes & Son Plumbers of Wakefield specialise in beautiful bathrooms and general plumbing work, including energy efficient upgrades, central heating, boiler repair and under floor heating. They have been trading since 1971 and are a true family firm.
Tags: boiler, heating, plumbers


R Toomes & Son Plumbers Wakefield Reviews


Incompetent and Aggressive - Working with this company has been an expensive and traumatic ordeal. I booked them for a boiler service, a couple of hours after this, the boiler began to malfunction. We lost hot water, and heating in the middle of winter.

The next morning, I called their 'emergency' line, and after an hour or so I got a call back. Another hour or two later Scott the engineer returned, and mistakenly diagnosed the fault as a problem with the condenser pipe.

After this visit the boiler began to leak, and in a couple of hours was malfunctioning again, leaving us without heating or hot water for the second night in the row.

Rather upset, I had to call them out again on Sunday. The, now rather grumpy, Scott returned again and insisted it was the same problem with the condenser pipe. I received a very aggressive call after this from James. James insisted that this problem was not their responsibility, and that I would be charged for this.

To give them their due, the boiler lasted almost four days after this visit before it cut out again. A third night without heating. I called out a different company to fix it this time and they quickly resolved the problem, and diagnosed the issues. During the intial service the engineers from R Toomes had damaged the wiring harness, some wires were loose. At their second visit they had also damaged the inlet valve, which was causing the leaking.

I considered contesting the bill of £241, but James was so aggressive that I was concerned about upsetting someone with my home address.  

Rating  1

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