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Brighton Fantastic Cleaners Brighton
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4
Reviews
Household Services in Brighton
- Brighton City Centre
26a Old Steine
, Brighton City Centre, Brighton, BN1 1EL
01273358494
fantasticcleanersbrighton.co.uk
Fantastic Cleaners Brighton is the leading choice for home cleaning services in Brighton. We have a solid reputation for dependable service and are committed to providing complete customer satisfaction. We take great pride in our proven capability to Brighton residents and we offer the very lowest rates in Brighton.
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Brighton Fantastic Cleaners
Brighton
Reviews
low-quality, rushed and Unfinished - I am extremely disappointed with the low-quality, rushed, and unfinished job, especially considering the amount of money I paid (345GBP - after a discount for immediate booking).
I booked an End of Tenancy clean through www.cleaningbrighton.com (who confirmed they are the same company as Brighton Fantastic Cleaners).
Although more expensive than other quotes I received, I chose this company because they appeared professional and promised me EVERYTHING I wanted: a full "deep-clean" of 2 bedroom house, with exterior window cleaning, sofa and matress steam-cleaning, carpet cleaning, and oven cleaning.
Unfortunately, I was appalled at the unacceptably low quality of the service. They just didn't finish cleaning the house, and completely ignored the fact that I'd paid extra to have the exterior of the windows cleaned, and had specifically requested oven cleaning. The rest of the work was rushed and shoddy. For instance, the kitchen floor had been washed, but there was an inch of grease left around the edge of it, and 2 inches under the radiator. Another example: although I paid extra to have the carpets in the bedrooms steam-cleaned, they didn't even bother to vacuum under the beds! There was loads of dust there, as well as dust and dirt along the skirting boards.
One room (the attic conversion) they claimed they couldn't access - it has a spiral staircase, but there is no reason why this should have stopped them. I was not able to get a refund for the money I paid for this room, despite repeated requests by email.
They obviously hadn't sent enough cleaning staff and hadn't allowed enough time for the cleaning work that they promised to undertake. After a protracted email agrument about what services I had paid for (in which they claimed that the phrase "1 window per room" meant 1 window in 1 room only - *sigh*), they organised a reclean to supposedly complete the long list of unfinished work.
They sent just one cleaning "technician", who turned up 90 minutes late and stayed a mere 2.5 hours. Some outstanding jobs were completed, but overall, the clean remained unfinished.
Do not use this company.
05-11-12
Tags:
cleaners brighton, cleaning brighton
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pleasant and courteous - This review is long overdue since the service was completed in August 2010. We were looking for a good, affordable carpet cleaning company and we had a very pleasant experience with Brighton Fantastic Cleaners. Taylor was very professional, courteous and friendly from the first contact. He worked tirelessly to clean some extremely dirty rugs and carpets and got out more dirt and stains than we had expected. When we called Taylor about a spot that we noticed on one of the newly cleaned rugs, he was very pleasant and courteous about the situation, and promptly came to the house to rectify the problem. We were very happy with the service that Parma Clean provided and we will definitely use this company again and recommend it to all our friends.
26-04-12
Tags:
cleaners london
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Really Delighted - All i can say is that I'm really delighted with the service provided by Brighton Fantastic Cleaners.They did an amazing job to my apartment and i'm looking forward using them again for future projects !
17-04-12
Tags:
carpet cleaners
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Good Cleaning - Dear Sir or madam. hello I am satisfied with the service your cleaner provided.It is excellent . Can I another 2-hour service for next Friday please? Thanks!
12-04-12
Tags:
carpet cleaners
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