Freewheel Nottingham

2 2 Reviews

Cycle Shops in Nottingham - Nottingham City Centre
34-36 Goose Gate , Nottingham City Centre, Nottingham, NG1 1FF
+44 (0) 115 952 0200
http://www.freewheel.cc

Freewheel is a cycle shop that sells an extensive range of adults and children's mountain bikes, all of which are well-known brands. The management will also be happy to repair your bike. Freewheel not only sell a range of bikes, clothes and related accessories, but they also offer advice and information to meet your needs. A repair service is also available. This branch also has a bike parking service.

Tags: bicycles, service

Freewheel Nottingham Reviews

Boris H.

1 reviews

bad treatment of warranty issues - I agree mostly with the things said above, it"s (mostly) a good shop with (mostly) friendly and helpful staff. BUT:
I bought a new bike (every-day-use Globe city) there half a year ago and since the beginning, I have had problems with it, lots of small things, e.g. the backlights never worked properly, I believe and my first pair of breaks were worn off after only 200 (!) km and the mechanics wanted to seriously tell me that this is normal. And when I got the bike, they didn't even oil it, the chain was dry, I had to do that myself. Normally a service that I think would be included if you buy a £700 bike.

Also, the bottom bracket has been clicking and cracking since the beginning and I've had it in for repair for this reason a few times (at least 4-5), but it has never been properly repaired, they simply don't want to take this on warranty and change the part (Worse, I had a discussion with the 'boss' today and they seem to think that customers don't even PAY for their warranty when buying a bike, Ridiculous!).

They keep fiddeling with the bottom bracket and refuse to change it even when I am sure it's that part. The owner/boss (I think, at least he behaves like this and is one of the older ones there) simply told me I cannot be sure and it could be anything and locating a click by listening isn't possible.
From my chain he also wanted to tell me that is is my own bad maintenance (I oil the bike roughly every 2 weeks and I have NEVER had problems like this with my old bike which I have used for 13 years now) that causes this. As I have had this problem since the beginning this just isn't possible.

I've now decided to change my bike shop. Unlucky, I likes it otherwise, but the way they treat theit warranty is simply annoying and ridiculous. Be carful when you buy a bike there and make VERY sure everything is ok before you buy one. 13-08-09

Tags: service, warranty

Rating

Report this Review

Gareth N.

78 reviews

Great service, great bike knowledge - So many cycling shops have staff who are patronising know-it-alls, it's refreshing to shop here. The staff are friendly and helpful, but will leave you alone if you just want to browse. The range of kit sold here is phenomenal, and there are occasionally some bargains to be had. You can even park your bike in the shop!
They also service your bike for a reasonable fee. 03-04-08

Tags: bicycles