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Raft London

Raft London

2 11  Reviews

Furniture in London - Cricklewood
265-267 Cricklewood Broadway , Cricklewood, London, NW2 6NX
+44 (0) 20 8450 5078
http://www.raftltd.co.uk

Description: RAFT is an independent retailer who design and create furniture collections that are solid, dependable and affordable. Specialists in 100% FSC certified reclaimed teak furniture, leather sofas, fabric sofas, bespoke sofa corner units, Chesterfield style sofas and sofa beds – all handmade in England.
Tags: console, furniture, furniture shop, leather goods, raft, sofa, sofas


Raft London Reviews


Awful customer service and disrespectful manager, Late delivery

I manage three companies and I have always made my customer scarification my first priority in my business. But for Raft cricklewood I have never dealt with such bad customer service in my life like I did over the phone with Elena, The store manger.

When I first placed my order on 7th September I was told the order will take 4 to 6 weeks. On week 5 & 6 I ended up chasing up my order as I was not receiving any updates from the store and when ever I called in no one answered. After many attempts I finally got through to Elizabeth who told me I will receive a call on the weekend when the manger is in. I did not receive any call and I did so myself call in store.

Elena was very disrespectful when I called in to follow up on the weekend and straight away without any greetings she straight away with a loud tone asked for my order number as she knew I was un happy and didn’t want to deal with me.

When I asked her to be respectful she threatened to shut the phone on me and when I told her I was unhappy she said it’s not my fault. In conclusion the manger was very disrespectful and did not show any care in my situation and told me to do what I want and that she had my deposit and doesn’t care.

Me and my family have been regular customers at raft cricklewood for over 7 years and I don’t we will be coming back anymore.  

Rating  1

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This is the worst company I have ever felt with,been waiting 5 months for my order now been told another two weeks.Costomer service is a joke they don't give a monkeys,shop manager at st Albans is no help.

Don't use this company very poor never never again  

Rating  3

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I purchased 2 Lincoln sofas from Raft Bromley in January. I have now received them and am delighted with the quality. However, the customer service was very disappointing. I was quoted 10-12 week delivery, however, after 12 weeks I contacted them and was told that the earliest delivery date I could be offered was 16 weeks from the date I placed my order. As I wanted a weekend delivery I had to wait a further 2 weeks.

I was also forced to pay in full for the sofas 1 month before receiving them which is apparently company policy.

When my sofas did arrive they were missing 4 cushions which I had been specifically assured when arranging delivery would be included. The store contacted me to confirm they would be posted to me the same day, however, I have just received a call to say they have still not been posted out 4 days later.

To summarise a good product is completely let down by very poor and dismissive customer service.   

Rating  3

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Purchased a Life Style table and chairs from Raft St Albans and after only a few weeks it now looks terrible. The table appears to have no protection whatsoever and any food that lands on it will stain the wood, and impossible to remove it. But what is most concerning is the very poor level of customer service from this organisation, I can only recommend avoid.  

Rating  3

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RAFT is the most dishonest company we have ever come across - they not only supplied defective and inferior furniture, they have also not bothered to refund the VAT to date in spite of the furniture being exported to Switzerland more than 6 months ago. DO NOT shop at Raft....  

Rating  3

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Amazing Quality and Products - Order teak furniture and 2 sofas. althhough waiting time for Teak is about 10 weeks it is surely worth the wait and we love everything we got. Knowledgable sales people and great service all around. highly recommended.. A++  

Rating  4

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Rewards for loyalty - I think Raft should have a loyalty card or something, I've been shopping there for so many years. Moving three times in 5 years is much and I was worried that my sofa and console table would get passed onto family or get put on eBay, but I've managed to hold onto them and they still look great!  
Tags: console, furniture, raft, sofa

Rating  4

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Quality - Can't fault Raft myself. I bought a great sofa which is better quality than the overpriced 'designer' rubbish on the high st. Delivered in about 7 weeks so not super quick but I know it was made for me and I was happy to wait.  

Rating  4

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still seeking sofa - I'm afraid I have to agree with Alexi (the first reviewer) which is sad, because 2 years on & Raft still haven't sorted out their customer service.

We had a very similar experience:

we fell in love with & ordered a Manhattan corner sofa from the Cricklewood Broadway store and were told that the delivery time would be 6-8 weeks .

13 weeks and many, many phonecalls later it, they finally delivered one which was lacking any brackets to hold it together. They had to collect it & have left us with a disgusting and dirty replacement sofa until they fixed the problem.

The staff have always been very friendly & helpful but the customer experience has been dreadful.  
Tags: sofas

Rating  2

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Huge, fantastically comfy 'Loft' so - I love trees - who doesn't - but am annoyed by the whole eco friendly fashion, so it certainly wasn't the word 'sustainable' that drew me in - but rather, the beautiful furniture and the wonderful sofa I landed up buying.
Not dead cheap, but not outrageous prices either - and certainly worth every penny in comfort and luxury and beauty and craftsmanship (so far so good - the sofa is pretty new!). And I disagree with the previous reviewer; we changed our minds several times about storage and delivery, and the people at customer services were always courteous and obliging, and the sofa was delivered precisely as arranged.  
Tags: sofas

Rating  5

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Great products - terrible service - I love this shop - great products, nicely laid out, fantastic quality.

Unfortunately, I would never buy from them again, we received the worst service imaginable when ordering a sofa. The delivery dates were unreliable and kept changing, the sofa got damaged, the sofa was wrong when it eventually did arrive and they lost one of the scatter cushions. Customer services didn't know what was going on and no-one tried to rectify the situation. I think the store has an arrogant attitude towards it's customers and although the products are great - I don't think they can sustain this.
Shame as it's unusual to find a shop of such quality especially in north west london.  
Tags: , furniture shop, leather goods, sofas

Rating  2

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