I have used Deliverance for years and was always really pleased with the service and the food.
I just wonder if they've gotten too big and not invested to deal with the demand. The last few times I've ordered from them it's taken ages for the food to arrive. Last night it was 1.5 hours and when it arrived we had to send it back because it was undercooked.
I like Deliverance - I mean, they are friendly and have a great concept.. but I just think a flashy menu and nice ingredients are let down by clearly not having enough people to get the food out and delivered in an acceptable time.