January 24, 2010
Unfortunately, our first (and most definitely) last experience of visiting La Querce last night was deeply unpleasant. New to the area but having read the rave reviews this place gets and with parents visiting for the weekend, we were keen to see if we could try it out. Having called to see if they had a table for five people at 830pm, the fairly abrupt answer was yes, so we asked to book the table, were told this was done and then they hung up. Slightly intrigued, we figured they were busy with service and there was obviously enough availability.
We arrived, pleased to see a table set for five with a reserved sign at the front of the restaurant. The guy in charge confirmed our booking and showed us to said table. With a bottle of Sardinian wine ordered and delivered to the table we were about to place our food orders when our experience took a nasty turn for the worse. The guy in charge stormed over to our table and in no uncertain terms told us this wasn’t our table and that the table was in fact booked for the party of five who had just arrived! Somewhat taken aback, we politely protested that of course we had booked the table we had now occupied for some 15 minutes. The guy in charge was unbelievably aggressive and threatening; shouting that we hadn’t booked, had taken someone else’s table and were lying and that they didn’t have our phone number! He was abusive – shouting to a packed restaurant “LADY YOU HAVEN’T BOOKED” as I tried to calmly explain the situation. The only apologies for their error as we left came from the arriving party whilst the tyrannical rant continued. We didn’t get as far as sampling their fare and now don’t intend to so I can only pass comment on our outrageous treatment. Diner Beware!