Tipped

Beware - Terrible Customer Service

October 22, 2010

Although the furniture looks splendid I am dissapointed to say that I am still awaiting my delivery which I ordered at the beginning of July ( its now the end of October!) I have passed my due date and still have an empty nursery.

The gentlemen who owns it is very good at shmoozing on the phone but there is nothing genuine about his promises. He has repeatedly ignored emails, failed to return calls. They never even had the courtesy to contact me and tell me my delivery was delayed / not coming. Its a month late now and I still am not sure if and when its coming. I have no apology from him whatsoever.

Beware of being swayed by the cuteness of the furniture, this is the worst company I have ever had to deal with and will make me far more weary from ordering from independents in the future !

Great Kids Furniture but......

August 22, 2008

Don't get me wrong, the furniture is (mostly) great and the buying process is all very nice and courteous and helpful and the shop is fun to walk around ... however, not a trouble free experience

Issues with a fair bit missing when it all turned up and some furniture not working properly... Considering this is a meant to be top line furniture store: not quite good enough.

When you phone to tell them then you feel like you are wading in treacle - the front of house listen and then do nothing except tell you that they have phoned the factory (they don't ring you to tell you this, you have to call them again and again).... which is all a bit useless. Blame the French - whilst a British pasttime, is not helpful.

The store people are lovely and very helpful ....but .... the order was not delivered to us as it should have been. I do not doubt they will sort it all out in time. But you really shouldn't have to fight to have this happen.

The furniture is great quality but the after-sales needs to sharpen up its act. What would have been a 5 rating gets 1 knocked off for the floppy after-sales. A bit more effort and it could be great

UPDATE SINCE FIRST REVIEW: The owner has now come back from holiday and is personally seeing to the problems we experienced - it goes to show, when you own the business it makes all the difference than an employee. On that basis - and because he is going beyond the call of duty, they get the missing rating back

Keywords: Chic Shack Kids Furniture