Mayfair prices 
June 09, 2009
I've been to Elemis twice. Altough I've booked for multiple treatments with each visit, I've never been taken to a dressing room or lounge. I've just waited in the street level shop holding my coat and handbag.
On my first visit, in 2003, my massage began with a milk bath. Sounds nice doesn't it? Well, the room was freezing cold and the bath tepid. I was brought into the room, fully clothed, and told to undress and climb into the bath. Only after leaving my clothes on a chair and climbing into the bath did I realize I was freezing. No one came to check on me for 20 minutes. Not relaxing. Following this I had a mediocre 90 minute massage. I didn't relax because the whole time I was thinking I should just ask her to stop so I could leave!
My recent massage and facial were a gift. I thought that if Elemis were still in business they must have improved. I was wrong. The massage table was cold and when I asked to turn up the heat I was told that it was turned up to high - only after I had asked three times did the therapist realize that the heat wasn't even turned on. My facial was nice and the massage okay. I can say my skin was calmed and even the next day I could tell the facial had improved my complexion.
I felt the entire experience was overshadowed, however, by the persistent pressure to buy Elemis products. From the minute she began the facial there was a sales pitch for every bottle and tube she picked up. Even after the massage, while I was trapped naked on the massage table, she went through every product AGAIN trying to convince me to buy something. When I checked out a new sales person continued to pitch the products until my credit card was in my wallet and my tush was out the door.
Needless to say I will not return to Elemis again.