Lakeside Retail Park
Unit 6a
Grays RM20 2ZP
+44 (0) 1708 862299

Joysleep sell a range of furniture and leather sofas for the bedroom, dining room and living room.

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1.0 out of 5.0

Based on 1 review

  • Neighbourhood: West Thurrock
  • Type: Home & Garden
  • Keywords: furniture, bedrooms, beds, sofas, settees, dining tables
  • Nearest Transport: Chafford Hundred (0.17 mi), Grays (1.56 mi), Purfleet (1.79 mi)
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April 16, 2011

This is the worst customer service I have ever received. There is no point in even talking to the Manager as he is the worst one there!! I went here to buy a bed and when purchasing it the staff seemed fine. I was told my bed would arrive in 2-3 weeks as I explained I was sleeping on an airbed so needed it asap. I paid £200 deposit and was told to pay the rest when the bed was delivered at the warehouse. Over three weeks later and I hadn't heard a word from them. I tried calling the store but the lady was not helpful at all and did not apologise once for oninconvenience this had caused. Nor could she give me an indication of when my bed was likely to arrive at the warehouse. Four weeks in and by me ringing again I found out that it should be at the warehouse the following week. I rang customer service again that week and was told they would call me back. I never received a call back. I then rang the store and talked to the Manager Gerry who did not apologise at all for the delay. He confirmed the bed had no arrived at warehouse and said it should be delivered the week after. I asked for a small discount to compensate or have my deposit returned wasn't happy with the service. Gerry refused and said the goods are now at the warehouse so they will not do anything like that. He was not empathetic at all and disregarded my issue. After purchasing a bed for £1000 I expect better service than that. This is one of the worst experiences I have had with regards to customer service and I am extremely disappointed with the service or lack of it!!! Do not shop here, there are plenty of other great furniture shops around and you can't trust this one!!

Keywords: furniture

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