Check out ALL online reviews! - All I will say is that I wish I’d read the online reviews for this establishment before wasting over two months waiting for a camera repair which I now realise was never going to happen!
My experience mirrors many of the others I’ve read - absolutely delightful at the start, then when they (I say “they”, but to be perfectly honest I have absolutely no idea how many people are involved in this cowboy outfit, from the yarns I was being spun it could be anything from one to seven!) have the camera in their possession the service deteriorates with each subsequent contact. I was fobbed off with excuses every time I called the shop for an update. Initially the reasons for delay seemed quite plausible – waiting for the technician to return from holiday, waiting for a part… then my suspicions were aroused when one day the guy on the phone didn’t seem to have a clue what I was talking about! I made several calls to the shop and it’s just as well I did, because had I not, I seriously doubt they would have called me, and I suspect my camera would have laid, unattended to, gathering dust in the shop for years!
I later learned (from the reputable establishment I should have gone to in the first place) that my camera was in fact beyond repair, and further information from an authorized repairs agent revealed that the excuses I had been given for the “waiting for a part” delays in fixing it were somewhat questionable too.
Thankfully the experience only cost me the £10 estimate fee, despite the ‘warning’ when I said I wanted it back un-repaired that I would have to pay “around £100” in order to” have the camera put back together again”!
It’s a real shame that what on the surface is a wonderful little shop, selling some fantastic vintage kit is let down so badly by the dreadful – and quite frankly, dishonest - customer service
Report this Review
Would you like to submit a review of Camera City, London? Help create a directory of recommended Photography in London by adding your Camera City London review today. Is Camera City London owned by you?, If so, why not claim it now! Claiming your business will enable you to update the tags, address and business description.